Regional Customer Service Support Administrator

3 weeks ago


Northallerton, North Yorkshire, United Kingdom Northern Powergrid Full time
Job Description

We are looking for an enthusiastic and skilled individual to join our team as a Regional Customer Service Support Administrator.

The successful candidate will be responsible for providing administrative support to our staff across the business, ensuring the delivery of varied work programs to keep the region running effectively.

This role will involve communicating with internal staff, third-party contractors, and suppliers, and providing support to local and vulnerable customers in our region.

We have committed to a growth strategy of adding 1,000 roles over the next five years, and this is an exciting opportunity to be part of our evolving energy industry.

Key Responsibilities
  • Administrative support to staff across the business
  • Database management and record-keeping
  • Liaising with colleagues and contractors regarding works on our network
  • Customer correspondence and correspondence delivery
  • Processing purchase orders and service provider payments
  • Production of documentation and work instructions
  • Internal and external communications
Key Competencies
  • Team working
  • Planning and organizing
  • Time management
  • Knowledge of IT systems and data inputting
  • Communication and customer service skills
  • Ability to be proactive


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