Dedicated Customer Service Representative

5 days ago


Northallerton, North Yorkshire, United Kingdom Yorkshire Full time

At The Northallerton Inn, we're on a mission to deliver exceptional hospitality in the heart of Yorkshire.

About Us

We're a multi-award winning pub and hotel group with a passion for creating memorable experiences for our guests. Our team is the key to our success, and we're looking for talented individuals like you to join our Front of House team.

Salary & Benefits

As a Front of House Team Member, you can expect a competitive salary of £9.00 per hour (18-20 years), £7.50 per hour (Under 18s) or Age-related pay rates apply. In addition to a great salary, you'll also enjoy:

  • Extra paid holiday in the month of your birthday
  • 50% off food in any of our Inns
  • £1 bed and breakfast in any of our Inns during January, February or March
  • 1/3 off room bookings all year round
  • Friends & family pass - 15% off bed and breakfast rate
  • £50 on the day bookings for bed and breakfast at any of our Inns
  • Employee Assistance Programme – 24/7 confidential support
  • Tronc (...that's tips to me and you)
  • Working for Best Pub Employer at the Publican Awards
  • Paid breaks in our Inns
  • Work for an Employer that gives back to their local community via our Give INN Back scheme
  • Mental Health awareness within the workplace - Training provided for all managers
Job Description

A successful Front of House team member will:

  • Deliver excellent customer service and great teamwork in a fast-paced and pressurised environment.
  • Meet and greet customers, take food and drink orders, provide bar service, and contribute to a positive guest experience.
  • Be enthusiastic and passionate about food, beer, and people.

Front of House duties include:

  • Meeting and greeting customers
  • Taking food and drink orders
  • Bar service
  • General duties to add value to customer experience
  • Working with the kitchen team to deliver great food
  • Delivering bills and taking payment efficiently
  • Being supportive and proactive with your team
  • Sticking to standards to keep everyone safe
  • Anything else that makes a memorable visit for our customers


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