Resident Services Coordinator

5 days ago


Wembley, United Kingdom Cobalt Consulting (UK) Ltd Full time

Job Summary

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The Resident Services Manager plays a pivotal role in delivering exceptional service to residents, ensuring a seamless living experience. This involves maintaining high service standards, fostering community spirit, ensuring safety and security, and managing operational aspects of the development.

Key Responsibilities:

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  1. Customer Service Excellence:
    • Welcome residents and visitors with first-class service and manage the front desk to high standards.
    • Respond promptly to inbound inquiries via phone or email.
  2. Property Operations & Maintenance:
    • Oversee post, parcel management, and key tracking systems.
    • Log and coordinate maintenance requests, ensuring timely resolutions.
    • Conduct regular building inspections, addressing health, safety, and security concerns.
  3. Community Engagement:
    • Organize and execute resident events to foster community spirit.
    • Serve as the main point of contact for resident queries, building rapport and trust.
  4. Administration & Compliance:
    • Support with tenant documentation, including inventories, check-ins, and deposit management.
    • Update utility providers and handle council tax changes for new and vacating tenants.
  5. Team Support & Leadership:
    • Mentor Resident Services Assistants and ensure smooth collaboration across teams.

Requirements

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  • Proven interpersonal and communication skills with a customer-first approach.
  • Previous experience in property management or lettings (ARLA qualification advantageous).
  • Strong organizational and problem-solving abilities.
  • Proficient in Microsoft Office, with knowledge of compliance and operations processes.

Working Hours

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  • Rotating shifts: 7:00 AM - 7:00 PM, 9 hours per day, Monday to Sunday (5 over 7).

This role offers the opportunity to make a tangible impact on residents' lives while shaping the culture and success of a premium co-living community.



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