Client Service Liaison Officer

7 days ago


Wembley, United Kingdom STR Group Limited Full time

Job Description

This is an exciting opportunity to join our team as a Property Retention Manager. As a key member of our Client Services department, you will be responsible for building strong relationships with residents and stakeholders impacted by property repair programs.

  • Main Responsibilities:
  • Develop and maintain positive relationships with residents and community members to support ongoing repair and retrofit programs.
  • Assist in planning and coordinating repair projects, ensuring clear communication about timelines and impacts on residents.
  • Work collaboratively with the Head of Client Services and Programme Lead to meet organizational goals outlined in the Corporate Plan and Homes and Place Standard.
  • Translate property and customer information accurately into the housing system to support future customer service needs.


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