Tenant Liaison Manager

5 days ago


Wembley, United Kingdom Spencer & James Limited Full time

Job Title: Resident Liaison Officer

Description:

Spencer & James Limited is seeking a highly skilled and experienced Resident Liaison Officer to join our team in NW London. The successful candidate will have excellent communication skills and be able to work effectively with tenants and client representatives.

Key Responsibilities

  • Provide exceptional customer service to tenants and client representatives
  • Maintain accurate records of ongoing activities
  • Standardize and enforce a consistent customer care approach
  • Act as the escalation contact for handling tenant complaints
  • Initiate, coordinate, and supervise Tenant-Customer-Resident relationships across multiple sites

Requirements

  • UK drivers license with access to a vehicle
  • A good attitude towards customer service and assistance
  • Prior experience within a Resident Liaison Officer position

Salary Information

The salary for this role is £38,000 - £42,000 per annum, depending on experience.



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