Campus Liaison Officer
7 months ago
**JOB DESCRIPTION**
**Overall purpose**
Campus Liaison Officers (CLO) are the front facing staff at the sites that make up the Regent College London Campus. Staffing the Reception Desk, CLO’s have the responsibility of providing customer service for all Regent students, staff and visitors.
CLO’s are play an important role as part of HubX to support each and every student in their journey. Working closely with their HubX counterparts: Customer Services Officers; Finance Services Officers; Academic Services Officers; Registry Officers and Attendance Officers to ensure students receive a comprehensive support network in all aspects of their study. A part of the HubX the CLO will ensure all students are supported equally and they receive a response at the point of need. The CLO works with the rest of the HubX to make sure that any student issues, individual or as a group, are always responded to in a timely manner and with an effective outcome. The CLO recieves full training so they are ready to be an effective team member within their allocated HubX team.
Reception duties and administration is a key element to the role, including taking deliveries, showing visitors around the site, using Microsoft packages to complete administrative tasks.
CLO’s support the Assistant Campus Manager and Campus Manager in the day to day operational running of the site, including tasks like opening the building, conducting inspections of the site and reporting maintenance issues to the Facilities Team.
Excellent customer service is an underpinning requirement for this position along with the ability to communicate effectively with our customers and maintain systems in an accurate and timely manner.
**Specific duties and responsibilities**
- Ensure an excellent level of customer service is embedded throughout the site.
- Work effectively with the allocated HubX team to support students, individually and collectively.
- Record any notes relating to students appropriately to the HubX and ensure the rest of the Hub are made aware of any issues arising as part of the CLO duties and responsibilities.
- Follow up with their allocated HubX team to ensure any student issues are resolved and work as team to provide a positive outcome and support to the student(s) in question.
- To ensure a daily smooth running of the operation within the department by communicating effectively within and with other departments, as well as supporting any necessary changes to ensure seamless customer service.
- Maintains the condition of the site, obtains authorisation and arranges for necessary repairs liaising with the Head of Facilities.
- Act as first point of contact for the site, supporting students with queries, handling correspondence, liaise with relevant staff and greeting visitors.
- Provides administrative support to the Campus Manager with daily operations.
- Monitors the day to day classes for the relevant campus and chase up the tutors if late and maintain records of any issues.
- Oversee that the required resources are made available to all the academic staff and the students before the start of the classes.
- Liaise with school management to ensure provision of teaching and assessment, including checking facilities, available resources and room bookings.
**Person Specification**
**EXPERIENCE & PERSONAL QUALITIES**
- _Essential:_
- _Customer service experience Enthusiastic and a fast learner_
- _Desirable:_
- _Working in an FE or HE setting_
**TECHNICAL KNOWLEDGE & SKILLS**
- _Essential: Microsoft packages_
- _Desirable: Microsoft Dynamics Power Automate_
- The end result of education is character._
**Salary**: Up to £22,000.00 per year
Ability to commute/relocate:
- Wembley, HA9 7EX: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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