Campus Liaison Officer
3 weeks ago
**Company Background**
Established in 2000 Regent Group has a passion for education; helping learners excel personally, academically, and professionally.
Regent College London is a leading provider of industry-related higher education. We are a diverse community active in promoting learning and education, with an established record of success rates within UK Higher Education.
Our vision is to become a leading provider of quality education, enriching the lives of our students and the communities in which they live and work. We pride ourselves on finding the right course for our learners at our own institutions or with an increasingly wide range of partner institutions across the globe.
We are fully committed to developing the academic and personal potential of our students and strive to ensure that our curriculum is modelled on current best practice.
Regent Group welcomes a diverse population of students and staff and works to ensure that equality and diversity are integral to the group’s priorities and objectives.
Regent Group is building a 21st century education model for future world learners.
**Main duties and responsibilities**
First class customer service is an underpinning requirement for this position along with the ability to communicate effectively with our customers and maintain systems in an accurate and timely manner.
**Principal Accountabilities**
- Ensure an excellent level of customer service is embedded throughout the campus.
- To ensure a daily smooth running of the operation within the department by communicating effectively within and with other departments, as well as supporting any necessary changes to ensure seamless customer service.
- Maintains the condition of the campus, obtains authorisation and arranges for necessary repairs liaising with the Head of Estates.
- Act as first point of contact for the campus, supporting students with queries, handling correspondence, liaise with relevant staff and greeting visitors.
- Ensure that a holistic approach is being implemented in regards to customer service and student experience standards.
- Provides administrative support to the Partnerships and Operations Manager with daily operations and liaise with the Operations team members for their daily activities.
- Key liaison manager between the Partnerships and Operations manager and the other key staff. - Council and support student queries internally and externally.
- Monitors the day to day classes for the relevant campus and chase up the tutors if late and maintain records of any issues.
- Oversee that the required resources are made available to all the academic staff and the students before the start of the classes.
- Liaise with faculty members to ensure provision of teaching and assessment, including checking facilities, available resources and room bookings. Other Duties
- To provide accurate and up to date information as required by the College.
- To attend team meetings and contribute to Quality Assurance reviews and audits.
- Maintain confidentiality in relation to all college information and to comply with General Data Protection Regulation.
- To be involved in College staff development and training schemes and participate in Personal Development Review procedures within the College.
- To adhere to the College's Equality and Diversity Scheme with respect to staff and students and to comply with and implement the College’s Health and Safety policy.
- To undertake any other reasonable duties and responsibilities as may be required.
- Working flexibly as part of the team including some evening and weekend work at peak times
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Wembley, HA9 7EX: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Sales: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
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