Client Liaison Officer

21 hours ago


Wembley, United Kingdom Spencer & James Limited Full time
Job Title: Client Liaison Officer

We are seeking a highly skilled Client Liaison Officer to join our team at Spencer & James Limited in NW London. This is a permanent position, and the ideal candidate will have prior experience working in the Social Housing sector.

The role involves building strong relationships with tenants to minimize disruption during refurbishments. You will ensure they receive all necessary information and assistance when required. Initially, you will work on the Social Housing Decarbonization Fund project. Previous experience with similar projects is beneficial.

Essential requirements include a UK driver's license with access to a vehicle and a good attitude towards customer service. Prior experience as a Resident Liaison Officer is also necessary.

Responsibilities:
- Maintain an up-to-date on-site database reflecting ongoing activities.
- Regularly engage in meetings with client representatives and tenants to uphold exceptional customer service.
- Standardize and enforce a consistent customer care approach.
- Serve as the escalation contact for handling tenant complaints.
- Coordinate Tenant-Customer-Resident relationships across multiple sites.

Estimated Salary: £35,000 - £45,000 per annum, depending on experience.

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