Resident Engagement Coordinator

4 weeks ago


Wembley, United Kingdom Spencer & James Limited Full time
Job Description: Our company, Spencer & James Limited, is seeking a Resident Engagement Coordinator to join our team in NW London. This is a permanent position, and the successful candidate will have prior experience working in the Social Housing sector, particularly with main contractors.

The Resident Engagement Coordinator will be responsible for building strong relationships with tenants to minimize disruption during refurbishments. You will ensure they receive all necessary information and assistance when required. Initially, you will work on the Social Housing Decarbonization Fund project. Previous experience with similar projects is beneficial.

Key responsibilities include:
- Maintaining an up-to-date on-site database reflecting ongoing activities.
- Engaging in regular meetings with client representatives and tenants to uphold exceptional customer service.
- Developing and implementing a standardized customer care approach.
- Serving as the escalation contact for handling tenant complaints.
- Coordinating Tenant-Customer-Resident relationships across multiple sites.

Essential Requirements:
- UK driver's license with access to a vehicle
- Good attitude towards customer service
- Prior experience within a Resident Liaison Officer position

Estimated Salary: £42,000 - £52,000 per annum, depending on experience.

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