Engagement Assistant Wembley Ark

4 months ago

Wembley, United Kingdom VervLife Full time

Are you passionate about creating vibrant communities and providing exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you

VervLife, in partnership with Reshape Generation, is seeking a dedicated Engagement Assistant to join our team at Wembley Ark. As part of our mission to offer new, affordable, and well-designed homes for middle earners in London, we're committed to providing convenience, community, and value for our residents.

**About the Role**: As one of our Engagement Assistants, you'll play a crucial role in fostering community wellbeing and resident satisfaction through innovative programming and top-notch customer service. Your responsibilities will include:

- Developing initiatives to enhance the tenant experience
- Managing social media channels and engaging with residents online
- Providing administrative support to maximise customer satisfaction
- Acting as a first point of contact for resident queries and concerns

**Key Responsibilities and Activities**:

- Lead front-of-house support and manage day-to-day queries
- Develop relationships with tenants and ensure high levels of customer satisfaction
- Arrange and execute community programming and events
- Actively engage with residents online and respond to feedback
- Maintain social media presence and promote community initiatives
- Provide administrative support to the management team

**Requirements**:

- Minimum education level: NVQ Level 3 or equivalent
- Previous experience in administration or front-of-house roles
- Familiarity with social media platforms and analytics tools

**Character & Ability**:

- Positive, professional, and customer-focused
- Friendly, approachable, and driven
- Self-motivated, resilient, and adaptable
- Strong team player with excellent communication skills
- Ability to work at pace while maintaining accuracy and attention to detail
- Willingness to work flexible hours, including weekends and bank holidays

If you're ready to make a difference in people's lives and be part of an exciting team, we want to hear from you Join us at VervLife and help us create thriving communities at Wembley Ark.

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