Senior Desktop Support Specialist

1 day ago


Hertfordshire, United Kingdom Iron Systems Full time
Iron Systems: Top Talent Sought for Senior Desktop Support Role

We are currently seeking a highly skilled and experienced Senior Desktop Support Specialist to join our dynamic team at Iron Systems.

About the Job

This is a fantastic opportunity for a seasoned IT professional to take their career to the next level. As a Senior Desktop Support Specialist, you will be responsible for delivering exceptional support services to our clients, ensuring that their desktop devices run smoothly and efficiently.

The ideal candidate will have a strong background in Windows 7 OS, with experience in managing desktop devices (hardware and software) incidents through to resolution. Knowledge of AD and smart hands and feet support would be an asset, as would experience with Service management tools such as ServiceNow.

Key Responsibilities:
  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Provide standard and approved hardware and software support and maintenance on Desktop Devices for their entire lifecycle.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify potential user training requirements and automation opportunities.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
Requirements:
  • Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.
  • Minimum 5 years' experience in Desktop Support, with a focus on Windows 7 OS.
  • Strong knowledge of AD and smart hands and feet support.
  • Experience with Service management tools such as ServiceNow.
  • Excellent problem-solving and analytical skills.
What We Offer:

In return for your expertise and dedication, we offer a competitive salary of $65,000 - $80,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.



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