Senior Technical Support Specialist
3 weeks ago
**Job Title:** Senior Technical Support Specialist
**Job Description:**
At Michael Page Technology, we are seeking a skilled Senior Technical Support Specialist to join our team. As a Senior Technical Support Specialist, you will be responsible for providing proactive technical support to our customers. This will involve investigating, troubleshooting, and resolving technical issues via various communication channels, including email, chat, WhatsApp, and tickets. You will also be responsible for creating an audit trail of support requests using our CRM systems and liaising with mobile network providers.
**Key Responsibilities:**
- Provide proactive technical support to customers via various communication channels.
- Investigate, troubleshoot, and resolve technical issues in a timely and efficient manner.
- Create an audit trail of support requests using our CRM systems.
- Liaise with mobile network providers to resolve technical issues.
- Assist internal and external teams with their technical queries.
**Requirements:**
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
- 5 GCSEs at grade A-C, including Maths, English, and Science.
- PC literate, including Word, Excel, and Email.
- Desirable: Electronic principles qualification (BTEC, ONC, or similar) or experience with mobile telecommunication equipment.
**What We Offer:**
- Fantastic benefits package.
- Remote working opportunities.
- Training and development opportunities.
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