EUC Desktop Support Specialist

3 weeks ago


Hertfordshire, United Kingdom Iron Systems Full time

Job Summary:

We are seeking a skilled Desktop Support Technician to join our team at Iron Systems. As a Desktop Support Technician, you will be responsible for managing desktop devices, providing technical support, and ensuring the smooth operation of our desktop infrastructure.

Key Responsibilities:

  • Manage desktop devices, including hardware, software, and connectivity incidents.
  • Provide technical support for desktop devices, including troubleshooting and resolving issues.
  • Ensure that desktop devices are installed with the appropriate desktop image.
  • Monitor security profiles and anti-virus software on all desktop devices.
  • Provide VIP support for desk-side issues and be the point of contact for all IT-related issues.

Requirements:

  • Knowledge and experience with Windows 7 operating system.
  • Good understanding of Active Directory and smart hands and feet support.
  • Experience with Service management tools, such as ServiceNow.
  • Good expertise in EUC tools, remote support tools, and Microsoft Office.
  • Associate degree or equivalent from a three-year college or technical school with an emphasis in electronics.


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