EUC Desktop Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled Desktop Support Technician to join our team at Iron Systems. As a Desktop Support Technician, you will be responsible for managing desktop devices, providing technical support, and ensuring the smooth operation of our desktop infrastructure.
Key Responsibilities:
- Manage desktop devices, including hardware, software, and connectivity incidents.
- Provide technical support for desktop devices, including troubleshooting and resolving issues.
- Ensure that desktop devices are installed with the appropriate desktop image.
- Monitor security profiles and anti-virus software on all desktop devices.
- Provide VIP support for desk-side issues and be the point of contact for all IT-related issues.
Requirements:
- Knowledge and experience with Windows 7 operating system.
- Good understanding of Active Directory and smart hands and feet support.
- Experience with Service management tools, such as ServiceNow.
- Good expertise in EUC tools, remote support tools, and Microsoft Office.
- Associate degree or equivalent from a three-year college or technical school with an emphasis in electronics.
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