EUC Desktop Support Specialist
4 weeks ago
Iron Systems is seeking a highly skilled EUC Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our desktop devices, ensuring that they are running smoothly and efficiently.
Responsibilities:
- Manage desktop devices, including hardware, software, and connectivity incidents, to ensure timely resolution.
- Provide expert-level support for Windows 7 OS, including troubleshooting, maintenance, and optimization.
- Collaborate with the IT team to identify and implement process improvements, ensuring that our desktop support services are aligned with industry best practices.
- Analyze service desk calls and incident data to identify potential user training requirements and automation opportunities.
- Ensure that all desktop devices are installed with the appropriate desktop image and that security profiles and anti-virus software are up-to-date.
- Provide VIP support for desk-side issues and serve as the primary point of contact for IT-related issues at our sites.
Requirements:
- Strong knowledge and experience with Windows 7 OS.
- Good understanding of Active Directory and smart hands and feet support.
- Experience with Service management tools, such as ServiceNow.
- Excellent expertise in EUC tools, remote support tools, MS Office, and Outlook.
- Knowledge of ITIL processes, including incident, change, problem, and service request management.
- Associate degree or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's degree preferred.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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