Personalized Engagement Manager

2 weeks ago


Uxbridge, United Kingdom Daiichi Sankyo Full time

We are looking for a highly skilled and motivated individual to join our team as a Personalized Engagement Manager. As a key member of our team, you will be responsible for delivering personalized customer experience based on data insight through customer journeys that are integrated across multiple channels as well as functions.

About the Role

In this role, you will work closely with our medical science liaison team to send medical information queries within appropriate timescales. You will also co-create and lead the implementation of account plans and reviews progress by setting milestones and KPIs.

Main Responsibilities
  • Develop Account Plans: Develop account plans and implement them effectively, ensuring timely and compliant execution.
  • Monitor Performance: Continuously monitor performance of customer engagement and assess priorities based on data insights.
  • Collaborate with Team: Collaborate effectively with different functions (medical, market access, analytics, etc.) to ensure an optimized customer experience.

Requirements: At least 2 years of experience in a similar role, excellent communication skills, ability to analyze data, and a results-driven mindset.

Estimated Salary: £45,000 - £60,000 per annum, depending on experience.

Location: Field Based (North London)



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