Hospitality Services Manager

2 days ago


London, Greater London, United Kingdom Universal Business Team Full time

Job Overview

The Universal Business Team is seeking a highly motivated and experienced Front of House Manager to oversee the smooth running of hospitality services in a high-end corporate environment. As a key member of our team, you will be responsible for leading and managing a small team of Hospitality Assistants, ensuring seamless service delivery and maintaining high standards of cleanliness and organisation.

Key Responsibilities:

  • Customer Experience: Ensure clients and visitors feel welcome, addressing their needs promptly and professionally.
  • Operational Excellence: Oversee the setup of hospitality spaces, ensure timely service delivery, and liaise with teams to resolve IT or logistical issues.
  • Staff Coordination: Manage team schedules, provide clear direction, and ensure all staff adhere to dress codes and service standards.
  • Health & Safety: Comply with safety regulations, ensure food safety standards are met, and perform risk assessments.
  • Performance & Reporting: Monitor and report on service quality, identifying opportunities for improvement.

Requirements:

  • Experience in a customer-facing hospitality role within a high-end corporate environment, luxury hotel, or similar setting.
  • Strong hands-on management experience and a willingness to assist in daily operations.
  • Excellent communication and interpersonal skills.
  • Competency in using event booking systems (training provided if necessary).
  • A focus on delivering a first-class client experience.

Compensation: Estimated salary £43,000 - £47,000 per annum. Benefits include free lunch, pension, travel allowance, and 22 days holiday + bank holidays.


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