IT Service Desk Analyst

2 days ago

Bradford, Bradford, United Kingdom Anchor Hanover Full time
Empowering Your IT Career

At Anchor, we're committed to helping you grow and develop your skills in IT. As an IT Service Desk Analyst Apprentice, you'll play a vital role in providing exceptional support to our customers.

What You'll Do
  • Provide technical support to customers via phone, email, or our IT Support Portal.
  • Use diagnostic techniques, tools, and smart questioning to troubleshoot issues and find effective solutions.
  • Work collaboratively with our team to escalate unresolved issues and ensure comprehensive problem-solving.
  • Deliver outstanding customer service, embodying our commitment to excellence.
What We're Looking For
  • Effective communication skills, both verbal and written.
  • A strong desire to learn and a positive, can-do attitude.
  • A vibrant, positive energy and a relentless determination to achieve your goals.
  • A robust work ethic and a mature perspective.
  • A Grade 4/C GCSE or equivalent in Maths & English is required.
Why Anchor?

We're not-for-profit, which means every penny we make or save is invested in the people who live with us, the places they live, and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development, and improved facilities.

We offer a range of benefits, including a pension plan, flexible working options, access to online GP appointments, and discounts on shopping, holidays, phones, technology, and more.

We're committed to helping you grow and develop your skills, with ongoing personal and professional development, leadership pathways online learning resources, and career progression opportunities.

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