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IT Service Desk Analyst Apprentice

2 months ago

Bradford, Bradford, United Kingdom Anchor Hanover Full time
{"title": "IT Service Desk Analyst Apprentice", "description": "Empowering Your Career in IT

At Anchor, we're committed to empowering our team members to grow and develop in their careers. As an IT Service Desk Analyst Apprentice, you'll play a vital role in providing exceptional customer service and technical support to our colleagues.

What You'll Do:
  • Provide technical support and troubleshooting for hardware, software, and telephony issues.
  • Escalate unresolved issues to the next level of support when necessary.
  • Collaborate with the team to ensure comprehensive problem-solving.
  • Deliver outstanding customer service, embodying our commitment to excellence.
What We Seek in You:
  • Effective communication skills, both verbal and written.
  • A strong desire to learn and a positive, can-do attitude.
  • A vibrant, positive energy and a relentless determination to achieve your goals.
  • A robust work ethic and a mature perspective.
What We Offer:
  • A supportive team environment.
  • Ongoing personal and professional development opportunities.
  • Leadership Pathways online learning resources.
  • Career progression and promotion opportunities.

We're not-for-profit, which means every penny we make or save is invested in the people who live with us, the places they live, and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development, and improved facilities.

From health and happiness to finance and your career, we'll give you all the support you need.

We're committed to creating a rewarding environment for our team members, with benefits like gym, fitness, and wellbeing discounts, mental health support, flexible working options, and access to online GP appointments.

We're proud to be England's largest not-for-profit providers of care and housing for older people, and we're passionate about transforming housing and care so everyone can have a home where they love living in later life.

", "lang_code": "en-US"}