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IT Service Desk Team Leader

2 months ago

Bradford, Bradford, United Kingdom Coaction Recruitment Ltd Full time
IT Service Desk Team Leader Opportunity

We are seeking an experienced IT Service Desk Team Leader to join our client's team in Bradford. As a key member of the IT department, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.

Key Responsibilities:

  • Lead a team of technical support specialists to provide timely and effective resolution of IT issues
  • Develop and implement processes to improve service desk efficiency and effectiveness
  • Collaborate with other departments to ensure seamless integration of IT services
  • Provide training and development opportunities to team members
  • Manage and maintain accurate records of service desk activity

Requirements:

  • Proven experience in a similar role, with a strong track record of leadership and customer service
  • Excellent communication and problem-solving skills
  • Strong knowledge of Active Directory and MS365
  • Valid driving license and access to a car

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced IT professional looking for a new challenge, please apply now.