IT Service Desk Analyst Apprentice

2 weeks ago


Bradford, Bradford, United Kingdom Anchor Hanover Full time

Job Summary

We are seeking a highly motivated and enthusiastic IT Service Desk Analyst Apprentice to join our dynamic team at Anchor Hanover. As a key member of our IT department, you will be responsible for providing exceptional technical support to our colleagues and customers.

Key Responsibilities

  • Provide timely and effective technical support to colleagues and customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues using diagnostic techniques, tools, and smart questioning
  • Collaborate with the IT team to escalate unresolved issues and ensure comprehensive problem-solving
  • Deliver outstanding customer service, embodying our commitment to excellence
  • Develop and maintain a strong understanding of our IT systems and processes

Requirements

  • Effective communication and interpersonal skills
  • Strong desire to learn and a positive, can-do attitude
  • Positive energy and a relentless determination to achieve goals
  • Mature outlook and a robust work ethic
  • Grade 4/C GCSE or equivalent in Maths & English

About Us

Anchor Hanover is England's largest not-for-profit provider of care and housing for older people. Our mission is to transform housing and care so everyone can have a home where they love living in later life. We are committed to providing a supportive and inclusive work environment that values our employees' well-being and career development.

What We Offer

  • Competitive salary and benefits package
  • Ongoing personal and professional development opportunities
  • Leadership Pathways online learning resources
  • Career progression and promotion opportunities
  • Access to online GP appointments and flexible working options
  • Pension plan with employer matching
  • Discounts on shopping, holidays, phones, technology, and more


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