IT Service Desk Analyst Apprentice
2 weeks ago
Job Summary
We are seeking a highly motivated and enthusiastic IT Service Desk Analyst Apprentice to join our dynamic team at Anchor Hanover. As a key member of our IT department, you will be responsible for providing exceptional technical support to our colleagues and customers.
Key Responsibilities
- Provide timely and effective technical support to colleagues and customers via phone, email, and in-person
- Troubleshoot and resolve technical issues using diagnostic techniques, tools, and smart questioning
- Collaborate with the IT team to escalate unresolved issues and ensure comprehensive problem-solving
- Deliver outstanding customer service, embodying our commitment to excellence
- Develop and maintain a strong understanding of our IT systems and processes
Requirements
- Effective communication and interpersonal skills
- Strong desire to learn and a positive, can-do attitude
- Positive energy and a relentless determination to achieve goals
- Mature outlook and a robust work ethic
- Grade 4/C GCSE or equivalent in Maths & English
About Us
Anchor Hanover is England's largest not-for-profit provider of care and housing for older people. Our mission is to transform housing and care so everyone can have a home where they love living in later life. We are committed to providing a supportive and inclusive work environment that values our employees' well-being and career development.
What We Offer
- Competitive salary and benefits package
- Ongoing personal and professional development opportunities
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
- Access to online GP appointments and flexible working options
- Pension plan with employer matching
- Discounts on shopping, holidays, phones, technology, and more
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