IT Service Desk Team Leader Role
7 days ago
Job Summary:
A key client of Coaction Recruitment Ltd is seeking an IT Service Desk Team Leader to join their team on a permanent basis. This is a fantastic opportunity for an IT Service Desk Team Leader to join a thriving organisation where you will have the chance to get involved with a mix of support and project work across a diverse range of technologies.
Key Responsibilities:
- Lead a team of IT Service Desk professionals in providing exceptional support to clients
- Manage escalated support cases and project work, ensuring timely resolution and delivery
- Develop and implement processes to improve team efficiency and productivity
- Collaborate with cross-functional teams to drive business outcomes
- Ensure compliance with company policies and procedures
Requirements:
- Proven experience in IT service management, with a focus on team leadership and customer satisfaction
- Strong communication and troubleshooting skills, with the ability to work with diverse stakeholders
- Experience with Active Directory and MS365
- Valid driving license and access to a car for business use
What We Offer:
Coaction Recruitment Ltd is a well-established recruitment agency with a strong reputation for delivering exceptional results. As an IT Service Desk Team Leader with our client, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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