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IT Service Desk Team Leader

2 months ago

Bradford, Bradford, United Kingdom Coaction Recruitment Ltd Full time

Job Summary:

A key client of Coaction Recruitment Ltd is seeking an IT Service Desk Team Leader to join their team on a permanent basis. This is a fantastic opportunity for an IT professional to take on a leadership role and contribute to the success of a thriving organisation.

Key Responsibilities:

  • Lead a team of IT support specialists to provide exceptional service to clients
  • Manage escalated support cases and ensure timely resolution
  • Collaborate with cross-functional teams to deliver projects and initiatives
  • Develop and implement process improvements to enhance team efficiency
  • Provide coaching and mentoring to team members to enhance their skills and knowledge

Requirements:

  • Proven experience in a leadership or management role, preferably in an IT support environment
  • Strong communication and interpersonal skills to effectively manage teams and stakeholders
  • Expertise in Active Directory and MS365
  • Valid driving license and access to a car for business use

What We Offer:

Coaction Recruitment Ltd is a well-established recruitment agency with a strong reputation for delivering exceptional service to our clients. We offer a competitive salary, benefits package, and opportunities for professional growth and development.