IT Service Desk Team Leader

3 weeks ago


Bradford, Bradford, United Kingdom Coaction Recruitment Ltd Full time
IT Service Desk Team Leader Opportunity

We are seeking an experienced IT Service Desk Team Leader to join our client's team in Bradford. As a key member of the IT department, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.

Key Responsibilities:
  • Lead a team of technical support specialists to ensure excellent customer service and timely resolution of IT issues
  • Develop and implement effective support processes and procedures to improve efficiency and quality of service
  • Collaborate with other departments to ensure seamless integration of IT services
  • Provide technical guidance and support to team members to enhance their skills and knowledge
  • Manage and maintain accurate records of support requests and resolutions
Requirements:
  • Proven experience in a technical support or leadership role, with a strong background in IT service management
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Valid driving license and access to a car

This is an excellent opportunity for an experienced IT Service Desk Team Leader to join a well-established organization with a strong reputation for delivering high-quality IT services. If you are a motivated and customer-focused individual with a passion for IT service management, we encourage you to apply.



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