Corporate Travel Project Manager

2 weeks ago


Hampshire, United Kingdom C&M Travel Recruitment Full time
Job Description

A leading business travel management company is seeking a highly skilled Client Implementation Manager to join their team. As a key member of the implementation team, you will be responsible for delivering exceptional client experiences and ensuring smooth onboarding processes.

Key Responsibilities:

  • Support clients during the initial stages of the customer journey to achieve immediate relationship success.
  • Act in a consultative capacity when working with new clients to ensure their onboarding journey is a smooth transition.
  • Identify client needs and work with cross-functional teams to deliver tailored solutions.
  • Develop exceptional communication skills to act as the interface between sales, implementation, operations, CSM, leadership, and the client.
  • Continuously improve processes to ensure alignment with overall business goals.

Requirements:

  • Evaluate client needs and deliver beyond expectations.
  • Proven experience in building successful client relationships and being commercially minded.
  • Previous travel industry experience is essential.
  • Strong problem-solving skills and ability to document and record potential future deliverables using the CRM.
  • Exceptionally strong listening skills and ability to think benefits, not features.
  • Strong presentation and written skills, and adaptability to engage with clients through various methods.

Benefits:

  • Paying up to £45,000 per annum.
  • Hybrid working arrangement (3 days in the office, 2 days remote).


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