IT Support Specialist

5 days ago


Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time

About Modern Networks Ltd

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We're a leading provider of information and communications technology solutions and support to businesses nationwide.

Our mission is to deliver market-leading technology solutions that enable organisations to increase their business efficiency, improve customer service, and reduce costs.

Job Overview

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We're seeking an experienced Service Desk Analyst to join our team. As a key member of our IT support team, you'll be responsible for providing high-quality technical assistance to our customers via phone, email, and other communication channels.

Your Responsibilities

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  • Respond to and resolve customer queries in a timely and professional manner.
  • Triage and prioritise incoming requests based on urgency and complexity.
  • Collaborate with colleagues to ensure seamless handovers and effective issue resolution.
  • Document all interactions and issues in our CRM system.
  • Continuously develop your knowledge and skills to stay up-to-date with the latest technologies and industry trends.

Requirements

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  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong analytical and problem-solving skills.
  • Experience working with IT systems and tools (e.g., ticketing software, CRM systems).
  • Bachelor's degree in Computer Science, Information Technology, or related field.

What We Offer

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  • A competitive salary of £28,000 - £32,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment with a diverse team of professionals.
  • The chance to work on a wide range of projects and contribute to the growth and success of our company.
  • A comprehensive benefits package, including 25 days annual leave, health insurance, and pension scheme.

Career Opportunities

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We're committed to helping our employees grow and develop their careers. Whether you're looking to move into management, specialise in a particular area, or explore new opportunities, we offer a range of training programs and mentorship initiatives to support your goals.



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