Senior Technical Support Specialist

3 days ago


Hitchin, Hertfordshire, United Kingdom Interaction - Letchworth Full time £46,000

Job Description

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We are seeking an experienced Technical Support Specialist to join our team at Interaction - Letchworth. As a key member of our IT department, you will be responsible for delivering high-quality technical support and project delivery services to our clients.

About the Role

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You will work closely with our clients to understand their technical requirements and provide tailored solutions to meet their needs. Your duties will include:

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  • Providing on-site and remote technical support to clients;
  • Delivering projects on time and within budget;
  • Liaising with clients, internal staff, and third parties to efficiently deliver support services;
  • Adding and maintaining accurate technical documentation;
  • Working with Microsoft Endpoint Manager/Microsoft Intune to manage devices and policies.
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Requirements

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To succeed in this role, you will need to have:

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  • A minimum of 5 years' experience working in an MSP environment, with both on-site and support desk experience;
  • Outstanding problem-solving and troubleshooting skills;
  • Excellent written and verbal communication skills;
  • Outstanding customer service skills;
  • Experience with Microsoft Endpoint Manager/Microsoft Intune, Microsoft 365 products, and Windows Server.
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Salary Information

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The estimated salary for this role is up to £46,000 per annum, depending on experience. We offer a competitive benefits package, including training and certification opportunities.



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