Application Support Specialist

15 hours ago


Hitchin, Hertfordshire, United Kingdom In Technology Group Full time

Job Title: 2nd Line Application Support

Location: Hitchin (full-time onsite)

Industry: Property

Estimated Salary: £34,500 - £38,500 per annum

Role Overview:

We are seeking an experienced Application Support Analyst to provide technical support for web and mobile applications to business partners and end-users.

Main Responsibilities:

  • Provide second-line support via ticketing systems
  • Update systems/documentation with relevant information
  • Work closely with stakeholders to guide system changes, fixes and developments
  • Escalate complex issues to Application Specialists where applicable
  • Deliver training and advice on mobile and web applications

Key Skills & Requirements:

  • Previous experience in supporting TotalMobile Mobilise, TotalMobile Connect or Trimble Fieldview
  • Experience working with ServiceNow
  • Minimum of three years' experience within a similar role
  • Database experience - SQL/MySQL

About the Role:

This is an excellent opportunity for someone with a customer-focused mindset who is eager to provide high-quality application support while working collaboratively within a team environment.



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