Technical Lead for Global Application Support

2 days ago


London, Greater London, United Kingdom eClerx Full time
About eClerx
eClerx is a leading provider of business process management, analytics, and automation services to Fortune 2000 enterprises. As a forward-thinking organization, we strive to deliver exceptional value to our clients across various industries.

The Role
We are seeking an experienced Technical Lead to join our team in London. In this role, you will be responsible for managing several global teams supporting a web-based data and analytics platform. Your primary function will be to investigate and drive support resolution with senior external clients, internal stakeholders, and other engineering teams.

Key Responsibilities:
- Management of several teams of application support developers guiding their career growth and day-to-day activities.
- Support role diagnosing and fixing coding issues within defined SLAs.
- Work closely with the engineering team to drive resolution of client issues.

Requirements:
- Overall technology experience.
- Comfortable coding in Python or Java, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
- Basic knowledge of UI and API integration.
- Hands-on experience with Python or Java.
- Strong analytical, problem-solving, and troubleshooting abilities.
- Strong oral and written communication skills with the ability to effectively communicate with both technical and non-technical audiences.

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