Claims Advisor

5 days ago


Birmingham, Birmingham, United Kingdom CV-Library Full time
Job Description

We are seeking a skilled Motor Claims Handler to join our dynamic Claims team.

Your primary responsibility will be handling a portfolio of Motor Claims from initial notification to settlement, ensuring service standards are met or exceeded.

To succeed in this role, you will need:

  • Proven experience in Commercial Motor Insurance claims handling, coupled with strong commercial awareness and full understanding of insurance claims procedures
  • A passion for delivering exceptional customer service experiences, applying TCF and KYC methodologies
  • Acturis system knowledge (desirable but not essential), proficiency in MS Excel, MS Word, and Outlook
  • Cert CII, or working towards this certification or keen to pursue it in the future
  • Excellent organisational skills, including great time management
  • Superb communication skills, both verbal and written

We offer a competitive salary of £45,000 - £65,000 per annum, as well as various benefits, including hybrid working, a generous holiday allowance, death in service benefit, company pension scheme, parking at the office, and more.

We provide a comprehensive learning & development framework that includes professional study options and apprenticeships, available to all employees.

We are committed to reducing our environmental impact responsibly and encourage individual actions to decrease our carbon footprint.

Key Responsibilities:

  • Manage Motor Claims effectively, ensuring high levels of service quality
  • Maintain an efficient diary system for all claims, chasing them as required
  • Develop and maintain a thorough understanding of Acturis
  • Provide the broking department and clients with claims information and reports when necessary
  • Ensure complex claims are handled according to group procedures
  • Acknowledge new claims to both clients and insurers, keeping clients informed, and striving for the best outcome on each claim
  • Generate claims MI/claims reports when requested
  • Attend client meetings and present claims information when necessary

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