Birmingham Vehicle Claim Manager

5 days ago


Birmingham, Birmingham, United Kingdom Direct Line Group Full time

About This Job

We're seeking a skilled Motor Claims Support Advisor to join our Motor Fulfilment team in Birmingham, supporting external engineers and driving customer satisfaction.

Salary & Benefits:

£25,000 - £30,000 per annum, plus benefits.

Key Responsibilities:

  • Arrange vehicle inspections following motor claims, ensuring efficient routes and speedy payments.
  • Manage inspection requests, focusing on customer needs and expectations.
  • Develop and lead your performance, aligning with Direct Line Group values and strategy.
  • Monitor and control operational costs, maximising resource efficiency.
  • Identify and mitigate risks associated with the business.

Requirements:

  • Strong customer service skills, with a focus on fairness and excellence.
  • Effective communication and organisation abilities.
  • A team-oriented mindset and adaptability.
  • Ability to work under pressure and maintain a high level of professionalism.

Working Arrangements:

Full-time, permanent position.

35 hours per week, Monday – Friday, 9am-5pm.

Birmingham location (Livery Street), with hybrid working options.

What We Offer:

An attractive salary, comprehensive benefits package, and opportunities for growth and development within a dynamic and inclusive company culture.



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