Birmingham Vehicle Claim Manager
5 days ago
About This Job
We're seeking a skilled Motor Claims Support Advisor to join our Motor Fulfilment team in Birmingham, supporting external engineers and driving customer satisfaction.
Salary & Benefits:
£25,000 - £30,000 per annum, plus benefits.
Key Responsibilities:
- Arrange vehicle inspections following motor claims, ensuring efficient routes and speedy payments.
- Manage inspection requests, focusing on customer needs and expectations.
- Develop and lead your performance, aligning with Direct Line Group values and strategy.
- Monitor and control operational costs, maximising resource efficiency.
- Identify and mitigate risks associated with the business.
Requirements:
- Strong customer service skills, with a focus on fairness and excellence.
- Effective communication and organisation abilities.
- A team-oriented mindset and adaptability.
- Ability to work under pressure and maintain a high level of professionalism.
Working Arrangements:
Full-time, permanent position.
35 hours per week, Monday – Friday, 9am-5pm.
Birmingham location (Livery Street), with hybrid working options.
What We Offer:
An attractive salary, comprehensive benefits package, and opportunities for growth and development within a dynamic and inclusive company culture.
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