Customer Success Manager
1 month ago
Type: Permanent
An exciting opportunity for an experienced professional to join a growing fashion supplier and online brand as an E-commerce Client Support Specialist.
Key Responsibilities:
- Proactively monitor client satisfaction and address concerns to prevent escalation.
- Collaborate with internal teams to ensure seamless client service and resolve any operational issues.
- Manage and support a direct report in the order fulfilment team.
Requirements:
- 3+ years' experience in customer success, account management, or client relations, preferably within e-commerce.
- A customer-first mindset, with excellent communication and relationship-building skills.
- Familiarity with CRM systems and client management platforms is highly preferred.
Bonus Requirements:
- Familiarity with Linnworks for inventory and order management would be an advantage (but not essential).
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