Customer Success Specialist
3 weeks ago
We are seeking a key member to enhance our Customer Success Team. The Customer Success Specialist - Renewals will be responsible for maintaining and growing our existing school engagement product customer base, while leveraging our group brands to upsell and mitigate churn. This role requires a strong understanding of customer success objectives and the ability to identify and articulate how our solution supports the achievement of customer ambitions and goals.
Key Responsibilities:- Maintain customer records and practice good data hygiene
- Upsell and contract renewals for a strategic segment of our customers
- Review usage statistics to spot 'at risk' customers
- Use creative methods to improve client satisfaction
Community Brands comprises market-leading education technology companies trusted by over 18,000 school establishments. Our suite includes communications, payments, analytics, data integration solutions, and school website design.
What We Offer:- Full personal membership to our private healthcare, AXA PPP
- 25 days of holiday, plus bank holidays
- Generous paid sick leave
- Enhanced paid parental leave
- Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones
- Generous salary sacrifice pension scheme
We treat everyone on the basis of their talent and cultural capability, and nothing else.
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