Customer Success Specialist

1 week ago

Leicester, Leicester, United Kingdom Community Brands Full time

We are seeking a key member to enhance our Customer Success Team. The Customer Success Specialist - Renewals will be responsible for maintaining and growing our existing school engagement product customer base, while leveraging our group brands to upsell and mitigate churn. This role requires a strong understanding of customer success objectives and the ability to identify and articulate how our solution supports the achievement of customer ambitions and goals.

Key Responsibilities:
  • Maintain customer records and practice good data hygiene
  • Upsell and contract renewals for a strategic segment of our customers
  • Review usage statistics to spot 'at risk' customers
  • Use creative methods to improve client satisfaction

Community Brands comprises market-leading education technology companies trusted by over 18,000 school establishments. Our suite includes communications, payments, analytics, data integration solutions, and school website design.

What We Offer:
  • Full personal membership to our private healthcare, AXA PPP
  • 25 days of holiday, plus bank holidays
  • Generous paid sick leave
  • Enhanced paid parental leave
  • Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones
  • Generous salary sacrifice pension scheme

We treat everyone on the basis of their talent and cultural capability, and nothing else.

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