Customer Success Manager

4 weeks ago


Leicester, Leicester, United Kingdom Recruitment Services Ltd Full time

We are seeking a Customer Success Manager to join our e-commerce team. The ideal candidate will have a customer-first mindset, excellent communication skills, and experience in customer success, account management, or client relations.

Key Responsibilities:
  • Proactively monitor client satisfaction and address concerns to prevent escalation.
  • Collaborate with internal teams to ensure seamless client service and resolve operational issues.
  • Manage and support a direct report in the order fulfilment team.

Requirements:

  • 3+ years' experience in customer success, account management, or client relations, preferably within e-commerce.
  • Familiarity with CRM systems and client management platforms is highly preferred.
  • Familiarity with Linnworks for inventory and order management is an advantage.


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