Retail Store Manager
4 weeks ago
Job Title: Store Manager - Fashion Operations
Job Summary:
We are seeking a highly skilled Store Manager to lead our retail team in delivering exceptional customer experiences and driving sales growth. As a Store Manager, you will be responsible for managing a team of retail professionals, ensuring excellent customer service, and maintaining a high level of store appearance and organization.
Key Responsibilities:
- To ensure that all monthly targets are met and exceeded.
- To assist with creating a strong team environment for the retail team, promoting a culture of excellence and teamwork.
- To assist with recruiting and development of the team, identifying areas for improvement and implementing training programs.
- To understand all current and future products and assist with educating retail team on product knowledge, ensuring that customers receive accurate and up-to-date information.
- To assist with ordering products, stock control, and responsibility for the delivery of all goods, following up with any discrepancies.
- To carry out month and year-end retail stock takes, following strict stock control guidelines.
- To assist with the control of the team rota, ensuring that the store is adequately staffed at all times.
- To carry out daily banking procedures and assist with cashing up at the end of the shift, where necessary.
- To ensure that customers have a positive experience whilst in the store, providing excellent customer service and resolving any issues promptly.
Requirements:
- Relevant retail experience, with some in a management/supervisory position.
- Ability to demonstrate acquired skills and measurable success in managing a team, driving performance through KPIs, knowledge of retail IT systems, commerciality and merchandising skills, and fluent English (spoken and written).
- Energetic self-starter with a strong work ethic, ability to work flexible hours (including weekends), and make timely decisions, anticipate problems, identify areas of opportunity, and provide creative, logical, and efficient solutions.
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