Senior Retail Operations Manager

4 weeks ago


Leicester, Leicester, United Kingdom Partner Retail Services Full time
Assistant Manager Job Description

Location: Samsung Experience Store

Hours: 40 Hours

Pay: £32,000 - £35,000

Bonus: 20% potential

Benefits: Reduced cost parking in the centre for staff members, £3 per day

Role Summary:

As the Assistant Manager, you will play a crucial role in achieving the PRS& Samsung goals. You'll be responsible for aligning with the PRS& Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products.

Key Responsibilities:
  • Health & Safety: Ensure the safety and well-being of our customers and team members.
  • Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
  • Leadership and Team Management: Manage and lead colleagues across all departments, providing direction, support, and encouragement to achieve their goals.
  • Adherence to PRS Policies: Follow and implement PRS processes, guidelines, and policies to ensure operational compliance.
  • Store Standards and Operations: Maintain the stores impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer.
  • Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations.
  • Shift Management: Handle key holding and general shift management to keep things running smoothly.
Requirements:
  • Leadership Experience: Proven track record in people management, leadership, and direction.
  • Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
  • Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
  • Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
  • Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
  • Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
  • Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team.
What We Offer:
  • Samsung Employee Discount Portal
  • Birthday Holiday
  • Perks and Rewards (Discounts across multiple retailers)
  • Monthly Bonus Potential
  • Well-being Tools and Platform
  • Mental Health First Aid Access
  • Seeded Devices – including the latest Flagship Device
  • Employee Assistance Platform
  • Annual partnership with National Charities
  • Celebrations of Awareness Days and Religious Holidays


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