Ecommerce Platform Operations Manager

1 month ago


Leicester, Leicester, United Kingdom NEXT Retail Ltd. Full time

The eCommerce Developments team at NEXT Retail Ltd. is seeking a highly skilled Onsite Operations Manager to oversee the health of the platform and drive fixes with associated teams. Based at Head Office in Leicestershire, this role offers a salary from £40,917.

As a key member of the eCommerce Developments team, you will balance technical expertise with a strong understanding of how site performance, user experience, and operational stability impact business outcomes. You will oversee the delivery of key objectives from the Onsite Operations Assistants and be responsible for strategic planning and vision.

Key responsibilities include:

  • Monitoring and data analytics of checkout, login, registration, and payments against KPIs/goals.
  • Overseeing and driving associated fixes with systems, content, and product owners.
  • Monitoring and data analytics of speed and performance across the website, identifying bottlenecks, slow-loading pages, and other performance issues.
  • Working with development teams, product owners, and product managers to prioritize and implement performance optimization strategies.
  • Acting as a key point of contact with the eCommerce Department for P1 issues, ensuring timely resolution and minimal impact on business operations.
  • Developing, implementing, and maintaining automated testing scripts to ensure the functionality and stability of all platforms.
  • Managing sale events across the UK and International platforms.
  • Ensuring changes are accurately reflected across all platforms and align with business objectives.
  • Monitoring the impact of changes on performance and user experience.

This role offers flexible working arrangements, allowing you to balance your work and personal life. If you have a strong understanding of web performance metrics, experience in line managing teams, senior stakeholder management experience, and a problem-solving mindset, this role may be the perfect fit for you.



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