Ecommerce Operations Manager
4 weeks ago
The eCommerce Developments team at NEXT is seeking a highly skilled Ecommerce Site Operations Manager to oversee the health of the platform and drive fixes with associated teams. Based at Head Office in Leicestershire, this role offers a salary from £40,917.
The successful candidate will balance technical expertise with a strong understanding of how site performance, user experience, and operational stability impact business outcomes. Key responsibilities include:
- Leading a team of Onsite Operation Assistants to deliver site performance and user experience goals.
- Monitoring and data analytics of checkout, login, registration, and payments against KPIs/goals.
- Assessment and prioritization of dropouts providing actionable insights to enhance conversion.
- Overseeing and driving associated fixes with systems, content, and product owners.
- Monitoring and data analytics of speed and performance across the website, identifying bottlenecks, slow-loading pages, and other performance issues.
- Working with development teams, product owners, and product managers to prioritize and implement performance optimization strategies.
- Acting as a key point of contact with the eCommerce Department for P1 issues, ensuring timely resolution and minimal impact on business operations.
- Analyzing the root causes of critical issues and proposing tactical and strategic solutions alongside stakeholders.
- Full reporting visibility available to the board.
- Developing, implementing, and maintaining automated testing scripts to ensure the functionality and stability of all platforms.
- Regularly updating and expanding automated test coverage in response to new features or site changes.
- Management of sale events across the UK and International platforms.
- Overseeing and managing the delivery of key site changes.
- Ensuring that changes are accurately reflected across all platforms and align with business objectives.
- Monitoring the impact of these changes on performance and user experience.
This role offers flexible working and the opportunity to play to your strengths. If you have a strong understanding of web performance metrics, a background in line managing teams, senior stakeholder management experience, and a problem-solving mindset, this is the role for you.
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Ecommerce Platform Operations Manager
1 month ago
Leicester, Leicester, United Kingdom NEXT Retail Ltd. Full timeThe eCommerce Developments team at NEXT Retail Ltd. is seeking a highly skilled Onsite Operations Manager to oversee the health of the platform and drive fixes with associated teams. Based at Head Office in Leicestershire, this role offers a salary from £40,917.As a key member of the eCommerce Developments team, you will balance technical expertise with a...
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Ecommerce Site Operations Manager
4 weeks ago
Leicester, Leicester, United Kingdom NEXT Full timeThe eCommerce Developments team at NEXT is seeking a highly skilled Web Performance Specialist to oversee the health of the platform and drive fixes with associated teams. Based at Head Office in Leicestershire, this role offers a salary from £40,917.As a key member of the eCommerce Developments team, you will balance technical expertise with a strong...
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Ecommerce Manager
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