Retail Operations Manager

4 weeks ago


Leicester, Leicester, United Kingdom Partner Retail Services Full time

Role Summary:

As a key member of the Partner Retail Services team, you will play a vital role in delivering exceptional customer experiences and driving business success. Your primary responsibility will be to lead and inspire a diverse team of colleagues across various departments, fostering a culture of excellence and operational compliance.

Key Responsibilities:

  • Health & Safety: Ensure the well-being and safety of customers and team members at all times.
  • Customer Focus: Champion our commitment to delivering outstanding customer experiences and measuring customer satisfaction.
  • Leadership and Team Management: Manage and lead colleagues across all departments, providing direction, support, and encouragement to achieve their goals.
  • Adherence to PRS Policies: Follow and implement PRS processes, guidelines, and policies to ensure operational compliance.
  • Store Standards and Operations: Maintain the store's impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer.
  • Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations.
  • Shift Management: Handle key holding and general shift management to keep things running smoothly.

Requirements:

  • Leadership Experience: Proven track record in people management, leadership, and direction.
  • Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
  • Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
  • Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
  • Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
  • Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
  • Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team.

What We Offer:

  • Samsung Employee Discount Portal
  • Birthday Holiday
  • Perks and Rewards (Discounts across multiple retailers)
  • Monthly Bonus Potential
  • Well-being Tools and Platform
  • Mental Health First Aid Access
  • Seeded Devices – including the latest Flagship Device
  • Employee Assistance Platform
  • Annual partnership with National Charities
  • Celebrations of Awareness Days and Religious Holidays


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