Customer Success Professional

3 weeks ago


Leicester, Leicester, United Kingdom EMPLOYAL Full time

**Customer Success Professional - Financial Services**

We are seeking an experienced Customer Success Professional to join our team at EMPLOYAL, a leading provider of bespoke SaaS solutions to companies nationally.

The ideal candidate will have a proven track record of managing specific relationships with customers and internal stakeholders, reviewing MI for providers, and managing data to ensure conversions are maximised.

Key responsibilities will include responding to customer enquiries, working to deadlines, updating client profiles, and supporting management with administrative needs.

Previous experience working in Pensions/Employee Benefits is essential, and the successful candidate will be passionate about delivering exceptional customer experiences.

  • Manage specific relationships with customers and internal stakeholders
  • Review MI for providers
  • Manage and use data to ensure conversions are maximised
  • Respond to customer enquiries
  • Work to deadlines
  • Update client profiles
  • Support management with administrative needs

As a Customer Success Professional, you will be working closely with our management team to ensure that our clients receive exceptional service and support.

**Key Requirements:**

  • Previous experience working in Pensions/Employee Benefits
  • Passionate about delivering exceptional customer experiences
  • Proven track record of managing specific relationships with customers and internal stakeholders


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