Academic Consultancy Officer

2 days ago

Glasgow, Glasgow City, United Kingdom University of Glasgow Full time
About the Role

We are seeking an experienced and skilled Academic Consultancy Officer to join our team at the University of Glasgow. As a key member of our Academic Consultancy Service, you will play a vital role in leading the delivery and continuous improvement of processes, procedures, and systems to ensure service excellence, portfolio growth, and support strategic management of the University's Academic Consultancy activities.

Main Responsibilities
  • Lead high-level operational management of the University's Academic Consultancy portfolio to support delivery of the University's strategic objectives for Academic Consultancy.
  • Provide effective oversight and financial management of all consultancy budgets within the University portfolio, working closely with the Academic Consultancy Managers, Contract Managers, and Finance Consultancy team.
  • Build relationships and maintain an effective network with relevant colleagues across the organisation, speaking with authority on the subject to all stakeholders engaging in University Academic Consultancy activities.
  • Lead the ACS portfolio management system and reporting tools, ensuring compliance with fiscal regulations, risk obligations, and data management best practice.
  • Produce and distribute regular operational reports, compiling and analysing large data sets into comprehensive evidence-based reports to deliver robust management information and recommendations for future service delivery.
  • Manage project administration, including consultancy project forms, supplier set up forms, provision of banking information, and other related duties as reasonably required.
  • Administer the ACS budget.
  • Work with the broader ACS team to continually monitor, review, and implement changes to systems to enhance the operational efficiency and effectiveness of consultancy processes, procedures, and systems.
  • Assist with business development initiatives and gather feedback on service experience to inform continuous quality improvement.
  • Lead the organisation of reputationally important pan-university ACS events, workshops, and training programmes to grow academic engagement.
  • Support the development and maintenance of the ACS webpages.
  • Perform any other duties as directed by the manager or nominee.
Requirements
  • A1: Ability to demonstrate the competencies required to undertake the duties associated with this level of post, having acquired the necessary knowledge and skills in a similar role.
  • A2: Detailed knowledge of financial processes, systems, and budgeting in a large organisation.
  • A3: Detailed knowledge and understanding of interrogating and maintaining databases.
  • B1: Knowledge of higher education.
  • C1: Excellent customer service and communication skills, both written and verbal, with the ability to interact and collaborate effectively with a range of stakeholders.
  • C2: Ability to work calmly under pressure to manage a high volume of work to meet demanding deadlines, ensuring high accuracy and delivery to high standards.
  • C3: Effective planning, organising, and prioritising skills with ability to adapt to changing priorities or requirements.
  • C4: Ability to work independently and proactively, displaying a high level of ownership, initiative, and responsibility to prioritise, problem solve, and manage tight deadlines.
  • C5: Proven analytical skills to logically assess data and apply effective evidence-based approaches to decision making, process improvements, and problem solving.
  • C6: Drive, enthusiasm, and a high degree of personal effectiveness and resilience.
  • C7: Proficient user of Excel, PowerPoint, Word, Outlook, Teams, Zoom, and similar online applications.
  • D1: Web editing skills.
  • E1: Relevant work experience with above qualification, or evidence of progression and development gained through considerable relevant work experience.
  • E2: Experience of systems and analysing data with high degree of numerical accuracy.
  • E3: Demonstrable experience of customer service and interacting with confidence, diplomacy, and professionalism with internal and external colleagues and partners at the highest level.
  • E4: Experience of business process improvement.
  • E5: Experience of dealing with accounts and running enquiries on finance systems.
  • E6: Experience of administering budgets.
  • F1: Experience of working with data visualisation / business intelligence software.
Terms and Conditions
  • Salary: Grade 6, £32,332 - £36,024 per annum.
  • This post is full-time (35 hours p/w) and open-ended.
  • Relocation assistance will be provided where appropriate.
  • As a valued member of our team, you can expect a warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
  • A flexible approach to working.

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