Customer Service Team Lead
1 week ago
**Job Description:** Customer Service Team Lead
About Us: At Marks and Spencer, we pride ourselves on providing an exceptional shopping experience for our customers.
Role Overview: We're seeking an experienced Customer Service Team Lead to join our team. As a key member of our store leadership team, you'll be responsible for driving sales, commerciality, and service standards within your store.
Key Responsibilities:
- Commercial Performance: Utilise and exploit data to support operational decisions and drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's.
- Customer Service: Role model great customer service and ensure the delivery of a customer-focused service proposition through the team that delights our customers.
- Team Development: Recruit and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region.
- Store Environment: Support the store to trade safely and legally, protecting Customers, Colleagues, and the M&S brand.
Requirements:
- Experience in a similar role or relevant industry
- Good understanding and up-to-date knowledge of commercial, visual, operational and people processes and systems
- Ability to use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
- Knowledge of our people policies and managing performance within a team
Salary: £40,000 - £55,000 per annum
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