Team Development Lead

3 weeks ago


Pudsey, Leeds, United Kingdom Marks and Spencer Full time
About the Role
Marks and Spencer is looking for a talented Team Leader to join their team. As a key member of the management team, you will play a critical role in driving sales, commerciality, and service standards within a store environment.

Job Description
Your main responsibilities will include consistently improving team performance and capability, using data to inform operational decisions, delivering excellent customer service in a fast-paced environment, and supporting store growth and profitability through retail plan implementation. You will also be responsible for recruiting and developing talent within the customer assistant team and ensuring the store operates safely and legally.

Required Skills and Qualifications
To be successful in this role, applicants should have the ability to lead a team to deliver excellent customer service and KPIs, a good understanding of commercial, visual, operational, and people processes and systems, digital capability, and knowledge of legal requirements and people policies. Additionally, they should be able to work effectively in a fast-paced environment, communicate clearly and concisely, and possess strong problem-solving skills.

Salary and Benefits
This role offers a competitive salary of £40,000 - £55,000 per annum, depending on experience, 20% colleague discount across all M&S products and third-party brands, competitive holiday entitlement with the option to purchase extra days off, discretionary bonus schemes based on individual objectives and business performance, a generous pension scheme and life assurance, and access to wellbeing support including a 24/7 Virtual GP and PAM Assist.

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