Customer Experience Director
5 days ago
Marks and Spencer is seeking an experienced Team Leader to join their team. As a key member of the management team, you will play a vital role in driving sales, commerciality, and service standards within a store environment.
Role Highlights
In this role, you will have the opportunity to consistently improve team performance and capability, use data to inform operational decisions, deliver excellent customer service in a fast-paced environment, and support store growth and profitability through retail plan implementation. You will also be responsible for recruiting and developing talent within the customer assistant team and ensuring the store operates safely and legally.
What We Offer
This role offers a competitive salary of £40,000 - £55,000 per annum, depending on experience, 20% colleague discount across all M&S products and third-party brands, competitive holiday entitlement with the option to purchase extra days off, discretionary bonus schemes based on individual objectives and business performance, a generous pension scheme and life assurance, and access to wellbeing support including a 24/7 Virtual GP and PAM Assist.
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