Team Leader
15 hours ago
Job Overview:
Welcome to ENGINEERINGUK, where we are committed to delivering exceptional customer service and driving sales growth. As a Team Leader - Store Operations, you will play a critical role in leading a team of retail professionals to achieve business objectives and exceed customer expectations.
About the Role:
- This is a full-time position, approximately £42,000 per year, based on industry standards in the UK.
- You will be working in a fast-paced environment, managing a team of up to 10 colleagues to achieve excellent customer satisfaction and sales targets.
- Your key responsibilities will include driving a selling culture within your team, consistently raising performance and capability of the team, and utilising data to support operational decisions.
- You will also be responsible for implementing a continuous improvement mentality within the team and work in partnership with the wider team to achieve business objectives.
Key Responsibilities:
- Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for their area of accountability.
- Role model great customer service and ensures the delivery of a customer-focused service proposition through the team that delights our customers.
- Recruit, develop, and retain great talent and capability within the customer assistant team supporting the succession requirements of the store and region.
- Maintain a safe and legal store environment, ensuring compliance with all relevant regulations and policies.
Requirements:
- A proven leadership track record and the ability to lead effectively through ambiguity.
- Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
- Ability to plan and review across the week and the month.
- Ability to deliver under pressure demonstrating resilience.
- Ability to build and maintain relationships with key stakeholders across the store and region.
What We Offer:
- A competitive salary package, including bonuses and benefits.
- A comprehensive training program to enhance your skills and knowledge.
- A collaborative and dynamic work environment that encourages innovation and creativity.
- Ongoing opportunities for professional development and career advancement.
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