Team Leader

15 hours ago


Pudsey, Leeds, United Kingdom ENGINEERINGUK Full time

Job Overview:

Welcome to ENGINEERINGUK, where we are committed to delivering exceptional customer service and driving sales growth. As a Team Leader - Store Operations, you will play a critical role in leading a team of retail professionals to achieve business objectives and exceed customer expectations.

About the Role:

  • This is a full-time position, approximately £42,000 per year, based on industry standards in the UK.
  • You will be working in a fast-paced environment, managing a team of up to 10 colleagues to achieve excellent customer satisfaction and sales targets.
  • Your key responsibilities will include driving a selling culture within your team, consistently raising performance and capability of the team, and utilising data to support operational decisions.
  • You will also be responsible for implementing a continuous improvement mentality within the team and work in partnership with the wider team to achieve business objectives.

Key Responsibilities:

  1. Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for their area of accountability.
  2. Role model great customer service and ensures the delivery of a customer-focused service proposition through the team that delights our customers.
  3. Recruit, develop, and retain great talent and capability within the customer assistant team supporting the succession requirements of the store and region.
  4. Maintain a safe and legal store environment, ensuring compliance with all relevant regulations and policies.

Requirements:

  • A proven leadership track record and the ability to lead effectively through ambiguity.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Ability to plan and review across the week and the month.
  • Ability to deliver under pressure demonstrating resilience.
  • Ability to build and maintain relationships with key stakeholders across the store and region.

What We Offer:

  • A competitive salary package, including bonuses and benefits.
  • A comprehensive training program to enhance your skills and knowledge.
  • A collaborative and dynamic work environment that encourages innovation and creativity.
  • Ongoing opportunities for professional development and career advancement.


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