Retail Operations Leader
2 days ago
About the Role
We are looking for a skilled Retail Operations Leader to join our team at Marks & Spencer Plc. As a key member of the store leadership team, you will play a crucial role in driving sales growth, improving customer satisfaction, and enhancing overall store performance. Your primary responsibility will be to lead a team to deliver excellent customer service, implement the retail plan, and achieve key performance indicators (KPIs).
Your Responsibilities
* Lead a team to deliver excellent customer service and meet or exceed KPI targets
* Implement the retail plan to drive sales growth and improve profitability
* Analyze data to identify opportunities for improvement and implement changes to enhance customer experience
* Develop and maintain relationships with internal stakeholders to ensure effective communication and collaboration
Requirements
* Proven track record of success in a retail operations leadership role
* Strong leadership and management skills, with the ability to motivate and inspire a team
* Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
* Good understanding and knowledge of commercial, visual, operational, and people processes and systems
* A good level of digital capability and knowledge of legal requirements
What We Offer
* Competitive salary package, including a 20% colleague discount, competitive holiday entitlement, discretionary bonus schemes, a generous pension scheme, and access to a range of wellbeing support
* Opportunities for professional development and career growth
* Collaborative and dynamic work environment
How to Apply
If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, please submit your application, including your resume and cover letter, to us.
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