Senior Retail Team Leader

3 weeks ago


Pudsey, Leeds, United Kingdom M&S Full time
Job Description

We are looking for a highly motivated and experienced retail professional to fill the role of Sales Team Leader. This position will be responsible for driving sales and delivering excellent customer service in our stores. The ideal candidate will have a strong understanding of commercial, visual, operational, and people processes and systems.

The estimated salary for this role is £40,000 - £50,000 per annum, depending on experience. Our stores are located across the UK, and we offer a range of benefits, including 20% colleague discount, competitive holiday entitlement, discretionary bonus schemes, and a generous pension scheme.

Key Responsibilities
  • Drive profitability and sales through supporting the delivery of the Retail Plan and Store KPIs.
  • Support the delivery and embedding of the business transformation plan and change initiatives.
  • Deliver great standards and service by setting clear expectations with store colleagues.
  • Create a multiskilled team, coaching and training to fully utilise all tools available to serve and sell well.
Requirements
  • Able to lead a team to deliver excellent customer service and KPIs.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Uses all available data and MI to identify commercial, visual, cost savings, and customer opportunities.
Benefits
  • 20% colleague discount across all M&S products.
  • Competitive holiday entitlement with the potential to buy extra holiday days.
  • Discretionary bonus schemes awarded based on personal objectives and business performance.
  • A generous Defined Contribution Pension Scheme and Life Assurance.


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