Maintenance Operations Coordinator

4 weeks ago


Castleford, Wakefield, United Kingdom M Group Services Full time

About The Role

We are seeking a skilled Maintenance Controller to join our Service & Compliance team based in Castleford. This 12-month fixed-term contract will involve managing planned maintenance events in accordance with current Service Level Agreements and delivering a "best in class" customer experience.

About the Role

You will be responsible for ensuring that all maintenance events are scheduled and executed efficiently, while maintaining high standards of customer service. Your experience in the maintenance sector and knowledge of fleet maintenance software will be valuable assets in this role.

About M Group Services

M Group Services is a trusted employer to over 10,500 people in the UK and Ireland, operating across 21 businesses in 240 locations. We provide specialist infrastructure services in the water, energy, transport, and telecommunications sectors.

As the Maintenance Controller, you'll have the opportunity to:

  • Support with the scheduling of statutory inspections, examinations, calibrations, and service events for all Plant & Vehicles
  • Ensure that "best cost solutions" are adopted for the provision of all maintenance events
  • Contact customers to arrange and book compliance and service events, including MOTs
  • Process defect reports following a scheduled event and arrange remedial repairs as required
  • Process recharges in accordance with SLAs
  • Book external repairers and raise/processing POs for your nominated contracts
  • Support the breakdown team during busy periods

What you'll bring?

  • Experience in a similar role within the plant and fleet sector
  • Strong commitment to delivering high standards of customer service
  • Able to prioritise workload and work to deadlines
  • Able to use a number of internal systems, so you have good IT skills and experience of Microsoft Office
  • Effective communication and interpersonal skills
  • Fleet Maintenance related software would be an advantage, however training will be provided

What's in it for you?

  • 25 days' annual leave plus statutory holidays
  • Discretionary annual bonus
  • Contributory Pension scheme
  • Life Assurance
  • Access to our Employee Assistance Programme
  • Cycle to work scheme
  • Access to a wide range of discounts and special offers through our online rewards platform


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