Maintenance Operations Coordinator

2 weeks ago


Castleford, Wakefield, United Kingdom M Group Services Full time

About The Role

We are seeking a skilled Maintenance Controller to join our Service & Compliance team based in Castleford. This 12-month fixed-term contract will involve managing planned maintenance events in accordance with current Service Level Agreements and delivering a "best in class" customer experience.

Key Responsibilities:

  • Support with the scheduling of statutory inspections, examinations, calibrations, and service events for all Plant & Vehicles
  • Ensure "best cost solutions" are adopted for the provision of all maintenance events
  • Contact customers to arrange and book compliance and service events, including MOTs
  • Process defect reports following a scheduled event and arrange remedial repairs as required
  • Process recharges in accordance with SLAs
  • Book external repairers and raise/processing POs for nominated contracts
  • Support the breakdown team during busy periods

Requirements:

  • Experience in a similar role within the plant and fleet sector
  • Strong commitment to delivering high standards of customer service
  • Able to prioritise workload and work to deadlines
  • Able to use a number of internal systems, so good IT skills and experience of Microsoft Office
  • Effective communication and interpersonal skills
  • Fleet Maintenance related software would be an advantage, however training will be provided

What's in it for you?

  • 25 days' annual leave plus statutory holidays
  • Discretionary annual bonus
  • Contributory Pension scheme
  • Life Assurance
  • Access to our Employee Assistance Programme
  • Cycle to work scheme
  • Access to a wide range of discounts and special offers through our online rewards platform


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