Maintenance Operations Coordinator
2 weeks ago
About The Role
We are seeking a skilled Maintenance Controller to join our Service & Compliance team based in Castleford. This 12-month fixed-term contract will involve managing planned maintenance events in accordance with current Service Level Agreements and delivering a "best in class" customer experience.
Key Responsibilities:
- Support with the scheduling of statutory inspections, examinations, calibrations, and service events for all Plant & Vehicles
- Ensure "best cost solutions" are adopted for the provision of all maintenance events
- Contact customers to arrange and book compliance and service events, including MOTs
- Process defect reports following a scheduled event and arrange remedial repairs as required
- Process recharges in accordance with SLAs
- Book external repairers and raise/processing POs for nominated contracts
- Support the breakdown team during busy periods
Requirements:
- Experience in a similar role within the plant and fleet sector
- Strong commitment to delivering high standards of customer service
- Able to prioritise workload and work to deadlines
- Able to use a number of internal systems, so good IT skills and experience of Microsoft Office
- Effective communication and interpersonal skills
- Fleet Maintenance related software would be an advantage, however training will be provided
What's in it for you?
- 25 days' annual leave plus statutory holidays
- Discretionary annual bonus
- Contributory Pension scheme
- Life Assurance
- Access to our Employee Assistance Programme
- Cycle to work scheme
- Access to a wide range of discounts and special offers through our online rewards platform
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