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OTC Credit Controller
2 months ago
We are seeking a highly skilled OTC Credit Controller to join our team at Warner Music Group. As an OTC Credit Controller, you will be responsible for ensuring Accounts Receivable (A/R) and credit and collection activities are processed timely and accurately.
About the Role:The successful candidate will develop and execute continuous process improvements to streamline order-to-cash process. You will provide financial order management support to business units, supply chain and sales personnel to control credit exposure, affect timely payment, and minimize and resolve customer disputes.
Key Responsibilities:- Execute collection of assigned customer account portfolio
- Lead monthly calls with labels related to account balances for own ledger
- Ensure all payments are collected within the specified payment term
- Work closely with finance to ensure cash forecasts are accurate and complete
- Facilitate monthly A/R close process, including preparation of accounts receivable ledger, including any adjustments, journal entries, and reconciliation of specific accounts
- Evaluate customer accounts for any issues relating to reconciliations/settlements, ensuring aging balances are investigated and resolved
- Advise label finance teams on any risky customers for their bad debts provisions, ensure proper escalation of risks and refer uncollectable debts for support or write-off
- Manage customer inquiries and disputes
- Process dispute/deduction adjustments and write-off balances
- Conduct A/R search queries, liaise with business partners including label and publishing divisions, corporate divisions (tax, legal, etc.) on various projects
- Maintain accurate credit and collection files and perform monthly portfolio analysis
- Provide support to the OTC Team as a whole to ensure full team coverage, including raising invoices and credit notes, allocating cash, creating adjustments, and any other task deemed necessary by the OTC Manager
We are looking for a highly motivated and organized individual with a strong work ethic and a self-starter who proactively seeks out new solutions. You will have 2+ years of experience in a credit control role with high volume of transaction processing in financial ERP. You will also have a strong understanding of internal controls, indirect taxes, and service desk operations.
What We Offer:As a Warner Music Group employee, you will have the opportunity to work with a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. We are committed to diversity, equity, and inclusion and offer a range of benefits and opportunities for growth and development.
