Senior Credit Controller

1 month ago


London, Greater London, United Kingdom Portfolio Credit Control Full time
Job Description

Portfolio Credit Control is seeking a highly skilled and experienced professional to join our team as a Senior Credit Controller. As a key member of our credit control function, you will be responsible for managing the credit and collections processes to ensure timely payments from leasehold tenants.

Key Responsibilities:
  • Monitor and enforce existing credit policies to ensure best practice across the Accounts Receivable function.
  • Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations.
  • Manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow.
  • Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimize financial losses.
  • Analyse credit and collections data to identify trends, assess portfolio performance, and forecast cash flow projections.
  • Ensure compliance with relevant regulations, lease agreements, and industry standards governing credit and collections activities.
  • Identify opportunities for process improvement and automation within the credit and collection's function, assist with implementing technology solutions and best practices to enhance efficiency, accuracy, and scalability.
  • Mentorship: Provide guidance and training to credit control staff, fostering a culture of accountability, collaboration, and continuous learning to optimize team performance and achieve departmental goals.
Requirements:
  • Previous experience of the property industry desirable, combined with a minimum of 4 years' experience in credit control and a strong knowledge of the end-to-end credit control process.
  • Must be numerate, computer literate, and possess good communication skills.
  • Excel experience within a Windows environment.
  • Must have the ability to work under pressure, use their initiative, and have a flexible yet ordered approach to their work.


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